A Bride

Client Services

CLient Name: Rachel Digennaro

Status of your Case

Start

Evaluating details

Finished

Concerns regarding your project have been submitted on September, 28th , 2022. We are have reviewed and analyzed communications made between you and your design stylist, Tynisha Vargas. 

Submission Method: Email

Submission Date: 03/29/2022

Submission Time: 1:41 P.M.

Submission Description: The client was given a new completion date of October 3rd, 2022. The project has been further delayed due to being understaffed for various cases of coronavirus within the workplace. The current project has a significant amount of work needed to be considered complete. Our team has decided to terminate the project. The client has been notified via email. 




 

Case Number: 202144579

CLient Name: Rachel digennaro

Client Request Information- Consultation

Below you can view the dialogue between you and your design stylist, Tynisha Vargas during your consultation period. The compelling evidence provided confirms all provided details, of your inspiration gown description was correct and that we received confirmation to move forward with your project.

Client's Inspiration Description:

Listing Name: Rebecca
Color: Burgundy/ Wine
Silhouette: Sheath
Fabric type: Beaded overlay, over Wine Armani satin fabric
Closure type: Zipper/Button Duo
Size: Custom size (measurements submitted on 2 occasions)
Rear design:Illusion / Backless
Bust shape: Sweetheart

 

Client's inspiration images: 
Date submitted: 10/11/2021 10:05 A.M.

CLient Name: Rachel digennaro

Sketch Services

Below you can view the dialogue between you and your design stylist, Tynisha Vargas during your Sketch Services. The compelling evidence provided confirms the service was completed and received your confirmation to move forward with your project.

Clients' submitted payment for sketch services: 10/09/2021 3:24 P.M.

Preliminary Sketch Rendered Date: 10/20/2021 12:57 P.M via Facebook
Final Sketch Rendered Date: 01/09/2021 10:38 A.M. via Facebook

Case Number: 202144579

CLient Name: Jasmine Bauldwin

Quote & Payment

Below you can view the dialogue between you and your design stylist, Tynisha Vargas during your official quote and payment process. The compelling evidence provided confirms the quote was given, completed and that we received your confirmation to move forward with your project.

Order Submission: 1/29/2021 12:51 P.M.
Order number: #10021
Date Paid: 11/23/2021  

Case Number: 202144579

CLient Name: Rachel Digennaro

Construction & Change orders 

Below you can view the dialogue between you and your design stylist, Tynisha Vargas during the construction process of your custom gown. 

Measurement Submission Date: 03/27/2022 07/06/2022 (via instagram)
Construction Commencement date:Beading commenced  06/18/2021. Fabric print, cutting & sewing commenced 07/12/2022. 

 

CHANGE ORDER: Submitted by the client Via Facebook 04/11/2022 6:34 P.M 
Client reached out to change the design of sleeves on custom gown from illusion to full coverer of Armani satin fabric.

Case Number: 202144579

CLient Name: Rachel Digennaro

Final Decision

Below, you can view our final decision based on the information and analyzed dialogue collected that transpired between you and your design stylist. Please review our decision and notes below.

We have carefully analyzed the information between you and your design stylist Tynisha Vargas.  Based on the concerns submitted by our team we have evaluated and can conclude the following information:

After reviewing the aforementioned information of concern, we can conclude at this time, a refund of $1,574.31 is due to Rachel DiGennaro. This is due to the hinderance of construction as a result of understaffing by reason of increased cases of coronavirus within the workplace.

We would like to thank you for choosing LVLY Bride to make your custom gown and thank you for reaching out to us with your concerns, as there is always room for improvement. We are happy to grant you a 50% off on your next purchase, in hopes that you continue to think of us when you are looking for something special to wear for your next event. We will forward this coupon to your email address on file. 

Case Number: 202144579

CLient Name: Rachel Digennaro

Refund Status

The full refund amount of $1,574.31 was distributed Friday, September 30th 2022 at 1:44 P.M. View

The processing completion date can take anywhere between 14-45 days or as described by your bank or card holder.