More assurance to shop with even greater peace of mind.
When you shop with us, your purchases are protected. We guarantee your orders will be delivered on time and as described or your money back.
Your purchase is protected if:
The item was purchased on our platform.
The item you received was damaged, defective, or substantially different from the item represented on the product detail page.
Your order did not arrive not due to factors related to the buyer (for example: the wrong shipping address was provided).
Your account is in good standing.
Your item is returned to the us due to customs duties (customs clearance/taxes are not included)
How It Works
1. Open communication with us to discuss your problem or contact our customer service team. You can do so
2. We will contact you regarding your order at our earliest convenience.
3. If you have been granted a refund, you can expect to see your funds in the order in which we received them within 3-20 business days. We cannot refund you in any other way other than your payment method. (For example: If you made your payment with Debit, we cannot refund you in cash, check, or any other payment method. We can only refund you the way you made your payment.)
Learn more about
Returns & Refunds
Most unopened items sold by or on behalf of LVLYbride in new condition and returned within 14 days of delivery will receive a refund. Some items sold by LVLYbride or on behalf of LVLYbride have a modified return policy noted on the receipt, or item description. Items that are opened or damaged or do not have a receipt may be denied a refund or exchange.
In order to receive a refund for your item, you must return at the item at your own expense (buyer must pay to ship the item back to us). All items must be returned to the sender address printed on your package. If you need more help, please contact us
If an item arrives to you broken or shattered, you are eligible to receive a replacement piece. You must pay the shipping cost in order to receive your replacement. please contact us You can also contact us on any available social media platform. Once we respond to you regarding your order, you must provide evidence that your item is broken. When we have confirmed, we will immediately ship out a replacement piece to you once you have made your payment for shipping.