A Bride

Client Services

CLient Name: Jasmine Bauldwin

Status of your Case

Start

Evaluating details

Finished

Your concerns have been submitted on March, 18th, 2022. We are reviewing and analyzing communications made between you and your design stylist, Tynisha Vargas. 

Client's Submission Method: Email

Submission Date: 03/18/2022

Submission Time: 1:41 P.M.

Submission Description: Hello, I have received my dress today and I have to say that I am highly disappointed in this dress. The sleeves of my dress are entirely too big and shouldn't have beading on it. The very bottom of my dress was supposed to be tulle and tulle only, it has beading on it. The moment my daughter and I pulled the dress out the box beading is falling off it. My dress looks like a prom dress and nothing about it at all says wedding. My wedding is a month away and I have to find another dress short notice. The only thing that is fixable price wise is the sleeves. Me having everything else on this dress fixed will run me the price of another dress. I'm sorry but I can not accept this! Sent from my iPhone

Key Concerns: 

1. Sleeves should not have been made with beaded fabric.
2. The very bottom of the gown was supposed to be made with tulle fabric only.
3. Beading is falling off.

Case Number: 202144579

CLient Name: Jasmine Bauldwin

Client Request Information- Consultation

Below you can view the dialogue between you and your design stylist, Tynisha Vargas during your consultation period. The compelling evidence provided confirms all provided details, of your inspiration gown description was correct and that we received confirmation to move forward with your project.

Client's Inspiration Description:

Color: Gold
Silhouette: Fit & Flare
Fabric type: Beaded sequin lace overlay, over Armani satin fabric
Closure type: Zipper
Size: Custom size (measurements submitted on 2 occasions)
Rear design: Backless
Bust shape: Halter with low cut collar, (connection by by clasp)
 

Client's inspiration images: 
Date submitted: 11/26/2020 4:25 A.M.

Client confirms beaded sequin fabric and Gold satin fabric
Date confirmed: 12/11/2020 4:15 P.M.

Case Number: 202144579

CLient Name: Jasmine Bauldwin

Sketch Services

Below you can view the dialogue between you and your design stylist, Tynisha Vargas during your Sketch Services. The compelling evidence provided confirms the service was completed and received your confirmation to move forward with your project.

Clients' submitted payment for sketch services: 1/03/2021 6:38 P.M.

Preliminary Sketch Rendered Date: 1/07/2021 10:26 A.M via email
Final Sketch Rendered Date: 01/09/2021 10:38 A.M. via email

Case Number: 202144579

CLient Name: Jasmine Bauldwin

Quote & Payment

Below you can view the dialogue between you and your design stylist, Tynisha Vargas during your official quote and payment process. The compelling evidence provided confirms the quote was given, completed and that we received your confirmation to move forward with your project.

Invoice rendered to client: 1/29/2021 11:12 A.M. (This invoice was voided for non-payment) 07/06/2021 12:39 PM
Invoice number: #0000148
Date Paid: 07/06/2021 1:47 P.M.

Case Number: 202144579

CLient Name: Jasmine Bauldwin

Construction & Change orders 

Below you can view the dialogue between you and your design stylist, Tynisha Vargas during the construction process of your custom gown. The compelling evidence provided confirms the commencement of construction, and any concerns from the LVLY Bride team that resulted in a change order. The evidence also confirms we received your confirmation to move forward with your project.

Measurement Submission Date:
Construction Commencement date: 07/09/2021
 

CHANGE ORDER: Submitted to the client 07/09/2021 5:07 P.M 
Upon producing a digital mock up of the client's gown, we confirmed the beading for the bottom portion of the Fit & Flare custom gown would be too heavy to realistically produce the same voluminous effect as depicted in the final sketch. We relayed this change order detail to the client before constructing the gown and confirmed that we would need to place a hard tulle fabric underneath the gown to create more volume.

The client confirmed this was okay and requested a tulle color that was similar to the dress or a champagne color.

Case Number: 202144579

CLient Name: Jasmine Bauldwin

Final Decision

Below, you can view our final decision based on the information and analyzed dialogue collected that transpired between you and your design stylist. Please review our decision and notes below.

We are still analyzing details regarding your project. Please allow up to 7 days to expect a final decision.