Because we get questions like yours all the time!
If you've got a question, chances are we've answered them below! View our frequently asked questions and get your question answered fast.
Most Popular Questions
How can I get a quote for a custom gown?
Before we can accurately quote you, we recommend that you first set a design and measurement consultation (if you are unable to have measurements taken with a local tailor). With a clear understanding of your design and accurate measurements, we can accurately price the cost of materials, labor and shipping.
How much does a custom gown cost?
Pricing for custom gowns depend on complexity and measurements. Our base pricing for custom gowns can range on the low end of $900USD for simple gowns, to $8,000 or more for gowns that include beading and stone placement
What about alterations?
While bridal alterations can be expensive, our dresses usually require fewer alterations and therefore are almost always under $800. We have not been able to impact tailoring costs but hope to do so in the future.
What's your return policy?
Our hope is that you’re thrilled with your dress. If you wish to return your dress, please see our guidelines below:
Fully Custom Designs (LVLY Bride Bespoke): Since each dress is unique and made for you, we do not offer returns.
Semi-Custom Designs: Your order must be returned within 14 days of delivery for a refund minus a $250 restocking fee, Merchandise cannot be worn, washed, or altered. Returns will be processed upon receipt and processing of your dress, which may take up to 3 weeks; 1 return or exchange per customer.
View more frequently asked questions below.
Why LVLY Bride?
Why should I order my gown online?
Why should I trust LVLY Bride?
The LVLY Bride Experience
Construction & Time frames
What happens when construction has been delayed?
Measurements & Custom size options
What happens if I want to change my dress design mid construction?
Fabric kits & swatch selection
Why should I order my wedding dress online?
Our goal at LVLY Bride is for every bride to find her perfect wedding dress. While LVLY Bride's online model is the best choice for many brides, we aren’t the right fit for everyone. We wrote this guide to help any bride-to-be find the best wedding dress retailer for her, which analyzes options based on parameters that we have heard are most important to brides: selection, design, price, quality, body-inclusive sizing, shopping experience, and customer service
While brick-and-mortar bridal boutiques carry some advantages (like letting brides touch and feel gown options, free champagne, and service of in-person salespeople), LVLY Bride's online process provides brides a better experience along each of these areas:
Almost unlimited design options. Brides aren’t stuck with the limited inventory of a store.
Precise pricing for materials We have direct relationships with workshops and lower overhead.
Inclusive sizes and better fit. LVLY Bride's dresses are made-to-order for each bride, and has used data from thousands of measurement sets to create proprietary measurement processes.
Expert support. LVLY Bride's online tools allow brides to browse and customize at any time, with a knowledgeable stylist team available to help whenever needed.
Other considerations: While the majority of brides don’t go wedding dress shopping looking for a specific designer, if a bride loves a signature style of a specific brand, we always recommend she buys the real thing if it fits in her price range. On the budget end, David’s Bridal is the leader in providing great value for brides looking to spend between $300 and $1,000.