We do our best to package our items so they arrive to you in one piece! All items of glass material are packaged safely with styrofoam, plastic, bubble wrap and/or other cushioning items to ensure arrival in one piece. 

Most unopened items sold by or on behalf of LVLYbride sold in new condition and returned within 14 days of delivery will receive a refund. If this item is opened or damaged or does not have a receipt upon refund request. it may be denied a refund or exchange. In order to receive a refund for your item, you must return at the item at your own expense (buyer must pay to ship the item back to us). All items must be returned to the sender address printed on your package. We are not responsible of items in transit that arrive broken. If the item arrives to you broken (severed) please contact us, we are more than happy to resolve the matter with you. If your item is the wrong size, color or is not s described, please contact us via email. If you need more help, please contact us.