Cancellation Policy

Service Location Availability   This service is available in select areas only. Travel fees may apply outside our standard service zone. Fees  A non-refundable try-on fee is required to reserve your appointment and covers transportation, time, and sanitation of gowns.     •    The try-on fee does not go toward the rental cost.     •    Gowns are brought in your closest estimated size; alterations are not offered on rental pieces.     •    Only one rental gown may be selected per session. If you need additional fittings or gown changes, please contact us for further options.     •    Gowns must be returned in original condition if not selected — damage fees may apply for excessive wear during try-on.     •    We reserve the right to refuse service if gowns are mishandled or our team feels unsafe in the environment. Cancellations: If you need to cancel your virtual appointment, please give a 24 hour cancellation notice. We are happy to reschedule you for the next available time slot if you cancel within 24 hours of your scheduled appointment. Cancellations can be made in the form of phone call/voicemail, email, or website. To cancel your appointment by phone call/voicemail please contact us here: (773) 415-7429 To cancel your appointment by email, please contact us here: inquiries@lvlybride.com Leave your name and 'Appointment Cancellation' in the subject line. Upon cancelling your appointment, you will receive a cancellation email notification and a brief message regarding the next available time slots. If you cancel your appointment or need to reschedule without a 24 hour notice, no refund can be granted. You will need to reschedule and pay for a new time slot.

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